You and Your General Practice
See here for more info – Practice Guidelines
🔹 What Patients Can Expect from Their General Practice:
Respectful, inclusive, and accessible care.
Support in accessing services, including reasonable adjustments for disabilities or other needs.
Clear information on how to give feedback, raise concerns, or make complaints.
Help from the practice team to understand care options and navigate services.
🔹 What General Practices Expect from Patients:
Punctuality: Arrive on time for appointments.
Preparedness: Bring necessary information, such as medication lists or symptom details.
Consideration: Cancel appointments early if they are no longer needed to avoid wasting time/resources.
Respectful behaviour towards staff and other patients.
🔹 Support and Adjustments:
Patients can request reasonable adjustments (e.g., longer appointments, communication support, wheelchair access).
Practices are encouraged to tailor services to meet individual patient needs where possible.
🔹 Feedback and Concerns:
Practices should provide clear, accessible ways for patients or their representatives to:
Give positive or constructive feedback.
Raise concerns or make a formal complaint, if necessary.
Expect responses that are timely, respectful, and informative.
